Garage Management Software

Customer Management

Customer Management is a large part of what our software does and therefore there are many features and functionalities connected to each customer’s account. When viewing a customer's details a number of tabs are displayed such as Summary, Profile, Vehicles, Bookings, Invoices, Quotes... which enable you to manage and monitor your customers more effectively and with more versatility. Below are some features and functionalities of the Customer Management module:

• My Account - your customer can create an account and log in to My Account (customer dashboard) to view and print their bookings, orders, quotes and invoices. Other available features: make appointment, add vehicles, request a quote, contact you via ticketing system, reschedule or even cancel booking (of course with your permission), and so on.
• Unlimited Customers - there is no upper-limit to the number of customers you can have in the customer list.
• Custom Reference Number - gives your customers unique Reference Numbers, making them easily searchable in the customer list.
• Comprehensive Search - with auto suggestion search box, you can easily find customer by Name, Reference Number, company name, Phone number, etc.
• Customer Status - enables you to group, organise and search customers based on their statuses, such as Active, Inactive, Closed, etc.
• In-App Contact - send email with attachment to an individual or group of customers, all directly from the Customer Management module.
• Customer Summary - an overview of the customer's details, some quick booking and billing statistics, quick links to many common management actions, such as close account, delete account, add a note, etc.
• Customer Profile - allows you to change the customer's contact details ( name, business name, address, email address, etc.) as well as a number of other options affecting the billing behaviour of their account.
• Interconnected Vehicles – shows all vehicles assigned to an individual customer, including Vehicle ID, Make, Model, Registration Number, Mileage… as well as buttons to edit, delete, assign a new vehicle, etc.
• Interconnected Bookings – contains a paginated list of all the customer's existing bookings, buttons to edit, delete, create new booking, etc.
• Interconnected Orders - shows a paginated list of all the customer's orders, including order date, total and payment status, as well as buttons to edit, delete, add new order, etc.
• Interconnected Invoices - contains a paginated list of all the customer's invoices, including invoice date, due date, total and invoice status( Paid, Partial Paid, Unpaid, Draft, Cancelled and Refunded), as well as buttons to edit, delete, create new invoice, etc.
• Interconnected Quotes - shows a paginated list of all the customer's quotes, buttons to edit, delete, create new quotation, etc.
• Interconnected Transactions – contains a paginated list of all the customer's transactions, buttons to edit, delete, add new transaction, etc.
• Account Provisioning - enables you to easily create, modify, close and delete customer's account.
• Mass Action - enables you to manage your customers more efficiently and save your time. Key Features: 1. Mass Send Message( send group email to your selected customers). 2. Mass Status Update (change customers statuses with a single click, e.g. change Active to Inactive, mark Active to Closed, Inactive to Active, etc.).
• And more

Booking Software (Booking Management & Online Booking)

Our powerful booking software gives you an easy way to run your workshop diary. You can add bookings and assign them to customers and vehicles and enter a list of work that needs to be done. You can also see a list of today’s and upcoming jobs from 'Current Jobs' page.

Here are some features and functionalities of the Booking Software:

• Unlimited Booking - there is no limit or restriction regarding the number of bookings you can have in your booking list.
• Comprehensive Search - with auto suggestion search box, you can easily find any booking by Booking ID, customer name, Company name, Registration Number, etc.
• Real-Time Availability Checking - checks date and time slot availability by comparing in database records.
• Quick Booking - allows you to quickly make an appointment for an existing or a new customer. You can enter as much or as little information as required against the appointment, such as customer details, make, model, the vehicle registration, etc.
• Multi-service Bookings - add multiple services to one appointment record (no need for duplicate bookings).
• Technician Reporting - speedily create technician report for internal use, ensuring you never miss anything out.
• Booking Confirmation - sends automated booking confirmation to your customer with full booking details, your address and contact details.
• Instantly Get Notification - instantly get notified when a customer books online.
• Reschedule Booking - allows you to modify date and time slot of your current jobs with real-time availability checking.
• MOT Reminders - send automated MOT reminders to your customers, when their MOT test / service is due.
• Stop Double Data-Entry - our booking system allows you to prevent duplicated booking appointments and keep consistency with your bookings.
• Book in 3 Easy Steps - book your appointment in three simple and easy steps.
• 1 Click Invoice - this unique feature will automatically generate an invoice for the booking.
• Setting Weekends - this flexible functionality allows you to easily select your working days and weekends.
• Irregular Working Hours - allows you to easily set up and manage your working hours for individual working days. For instance, Monday From 8.00 To: 17:30, Friday From 9.00 To: 17:00, Saturday From 10.00 To: 13:00, etc.
• Time Slot Interval - enables you to increase or decrease the number of bookings you can take each day. There are a variety of options available to choose from, including Every 30 minutes, Every hour, Every 2 hours, Every 3 hours, etc.
• Public/Bank Holidays - allows you to easily set up and manage your public/bank holidays in your booking calendar.
• Overbooking Setup - enables you to have multiple bookings in time slots.
• Booking Button - enables you to take bookings directly from your own website and social media (e.g. Twitter, Facebook, Google+, LinkedIn, Instagram, etc.) just by adding your booking button.
• And more

Quote Generator

Quote Generator gives you an easy way to create, manage and send professional looking PDF quotations to your customers. Here are some features and functionalities of the Quotation Software:

• Unlimited Quotations - there are no restrictions regarding the number of quotations you may create, or store in your quotation list.
• Quick Quoting - by using autofill( auto suggestion and autocomplete) you can create and email a quote in a minute.
• Create Professional Quotes - create and print quotes in a professional style for your customers. Add multiple services/products, change prices of services/products and add VAT/Tax.
• Powerful search box - easily find customer by Quote Number, Quote To and company name.
• Quote Stages - enable you to group, organise and search quotes based on their stages, such as Accepted, Delivered, On Hold, Draft, Lost and Closed.
• Numerous Discount Methods - apply discounts to the individual items or to the entire quotation.
• On Hold Quotations - quickly hold quotes, retaining all of its information, ready to be continued at any time.
• Convert Quotes into Invoices with 1 Click - export your completed quotations to the invoices module, where you can complete the order and take payment.
• Connect Customers to Quotations - add your customers to quotations, saving the quote to their profile, data which will be collected for the customer report page.
• Send Quotes via Email - send quotes to your customers by email without leaving the panel.
• Include Your Business Info (Branding your Quotes) - when creating a new quote, your company logo, business title, website and business address will automatically be displayed, giving an exclusive flair to your quotes.
• PDF Quotes - send professional looking PDF quotes and receipts to customers.
• Support any Currency - our billing system supports any currencies, so you can bill and quote your customers in your defined currency.
• Support Taxes/VAT - our billing system support Sales Tax and Value-Added Tax (VAT).
• Drafting Quotes - not ready to send a quote yet? No problem, create drafts and publish at a later time.
• Mass Action - allows you to perform mass actions that save your time. Key Features: 1. Mass Quotes Deletion( delete multiple quotations with a single click, e.g. delete Lost quotes). 2. Mass Stage Update (change quotes Stages with a single click, e.g. change Draft to Delivered, mark Delivered to Accepted, etc.).
• And more

Purchase Order Software

This module gives you an easy way to create, manage and send professional looking PDF orders to your vendors. Below are some features and functionalities of the Purchase Order Software:

• Unlimited Orders - create and store an unlimited number of orders without restriction.
• Auto Complete - enter the products and items you buy and assign a price. These products are used to create purchase orders quickly and efficiently.
• Quick Ordering - by using autofill( auto suggestion and autocomplete) you can create and email an order in a minute.
• Unique Order Number - gives your order an unique number, making it easily searchable in the order list.
• Autocomplete Suggestion Search - easily find order by Purchase Order Number( P.O. No) or vendor.
• Create Professional Orders - create orders in a professional style for your vendors. Add multiple parts, VAT, etc.
• Order Status - enables you to group, organise and search orders based upon their statuses, such as Paid, Partial Paid, Unpaid/Due, Draft, Cancelled and Refunded.
• Send Orders via Email - send orders to your vendors by email without leaving the panel.
• Include Your Business Info (Branding your Orders) - when creating a new order, your company logo, business title, website and business address will automatically be displayed, giving an exclusive flair to your vendors.
• Purchase Order Notes - add custom notes to your purchases, saving any important or relevant information.
• PDF Orders - send professional looking PDF orders and receipts to vendors.
• Support Taxes/VAT - our billing system support Sales Tax and Value-Added Tax (VAT).
• Drafting Orders - not ready to send an order yet? No problem, create drafts and publish at a later time.
• Support Refunds - process refunds directly from orders or by mass action in the order list.
• Mass Action - enables you to manage your orders more efficiently. Key Features: 1. Mass Order's Deletion( delete multiple orders with a single click, e.g. delete cancelled orders). 2. Mass Status Update (change orders statuses with a single click, e.g. change Draft to Publish, mark Unpaid to Paid, Unpaid to Cancelled, etc.).
• In-App Contact - send emails to your suppliers regarding specific purchase order, all directly from the control panel.
• And more

Ticketing Software

GSS's ticket management software simplifies the process of dealing with your customer requests. It includes a fully-featured ticket desk that allows you to handle all communication with your customers. It features threaded discussions, private notes, varying priority levels, automatic inactive ticket closure, and so on.

Opening Tickets - your customers and unregistered visitors can create support tickets through the Customer Area (My Account) or through the General Area (enquiry form, get a quote, etc). Admins can also create support tickets in the Admin Area. These tickets can be on behalf of an existing customer, or you can specify a name and address for someone who is not a customer yet.

Replying to Tickets - when you reply to a ticket, you can enter a message and add attachments too. After an admin reply, the system automatically changes the ticket status to 'Answered'.

Here are some advantages of our Ticketing Software:

• Allows you to document all customer interactions within a single, centralised place.
• Lets you receive and assign tickets, track their progress, and escalate issues when necessary.
• Allows you to track the request throughout its lifecycle, from creation to resolution.
• Helps you organise and manage your customer queries to ensure nothing falls through the cracks.
• Improves the customer experience by providing a proper ticket system to resolve any issues.
• Increases trust in your customer service.
• It makes it easy for you to manage and answer tickets promptly.
• And more

Reports and Accounting

Garage Software Solutions has the ability to measure, compare, analyse and create accurate management reports using up-to-date information depending on which area of the software you are using.

All reports can be exported in CSV format for further analysis and manipulation in a spreadsheet package. Reports can also be shown in a printer friendly format for printing.

Reports are grouped into 7 primary categories: General, Customers, Billing, Sales/Revenue, Expenses, Income and Exports To CSV. Here are some key features:

• Easy to Understand - all information collected by the other modules is presented neatly in easy-to-understand charts, graphs and tables, with the addition of a comprehensive and filterable list view.
• Comprehensive Filtering - filter and sort the collected data in a number of ways, enabling you to optimise business operation.
• Customer Report - shows your top and most frequent customers, biggest spenders and much more. CSV Export is also available.
• Vehicle Report - generates a custom export of vehicle information. CSV Export is also available.
• Booking Report - gives a breakdown of the number of bookings per month. Allows you to see your most profitable services.
• Invoice Report - generates a custom export of invoice information. CSV Export is also available.
• Aging Invoices - a summary of outstanding invoices broken down into the period by which they are overdue.
• Monthly Income Report - provides a summary of daily payments activity for a given month. This is based upon billing data. The Amount Out figure includes both expenditure transactions and refunds.
• Annual Income Report - shows the income received for the year broken down by month. The graph shows previous year's income for easy comparison.
• Purchasing Report - gives a breakdown of the number of purchases per month.
• Top 10 Customers By Income - shows the 10 Customers with the highest net income according to the billing system.
• And more