Knowledge Base


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How to Create an Invoice for a Customer

To create a new invoice for a customer, please follow the steps below:

There are a number of ways that you can create an invoice:

Create an Invoice for a Customer

  • Via Create New Invoice - the following article covers this method.
  • Via Customer List - navigate to Customers > Customer List. Search the customer you want to generate an invoice for.
  • Via Customer Summary - go to Customers > Customer Summary. Search the customer you wish to create an invoice for.

Create an Invoice for a Booking

  • Via Booking List - go to Bookings > Booking List > Search the booking you wish to create an invoice for > Options > 1 Click Invoice
  • Via Customer Bookings - navigate to Customers > Customer Summary > Bookings > Options > 1 Click Invoice

1. Please select Billing from the top navigation bar, and choose Create New Invoice from the drop-down list.

2. On the Create New Invoice page, you have 2 choices:

  • 2.1. Invoice for EXISTING customer
  • 2.2. Invoice for NEW customer

Please select one and follow its instructions below:

2.1. Invoice for EXISTING customer

2.1.1. Search the customer you wish to generate an invoice for. You can search by customer name, company name or customer ID. Choose your customer from the list and then go to 3.

If a customer has not already been added to your database, please press the Invoice for NEW customer tab to continue. Go to 2.2.

2.2. Invoice for NEW customer

2.2.1. Enter the customer information as much as you want.

3. Then, press the Create Invoice Now button.

A new invoice will be created in Draft status and then you will be redirected to the invoice page.

4. You can immediately begin adding line items to the invoice.

5. For each one you wish to add, enter item name, description and amount, followed by the + Add Line button. A new row will then appear to allow adding further line items.

If you wish to customise any of the invoice options, you can do so via the tabs located at the top of the invoice. Available management features are listed below:
  • Summary - this is a default tab and from here you can edit Invoice Date, Due Date and Tax/VAT Rate.
  • Add Payment - allows you to manually add a payment to the invoice.
  • Credit - here you can apply customer's credit to the invoice. You can also remove customer's credit from the invoice as well.
  • Refund - allows you to apply for a refund.
  • Notes - here you can add notes/message to the invoice, e.g. Thanks for your business!

Please Note: the system won't allow you to add a payment to an invoice that is in Draft status. You must first publish the draft invoice before applying any payment.

You can just press the Save Changes button and navigate away from the invoice at any time during this process and return to it later. But, we assume that you want to complete and publish it.

Publishing an Invoice

6. To publish an invoice, press the Publish button located to the top right of the invoice creation screen. Two publish options are available:

  • Publish - pressing this button converts the invoice from Draft to Unpaid status.
  • Publish and Send - pressing this button converts the invoice from Draft to Unpaid status and also allows you to email the invoice (as a PDF attachment) to the customer.
Please Note: the system will not allow you to send emails relating to an invoice that is in Draft status. You must first publish the draft invoice before sending an email.

If you want to view, print or download the invoice, their buttons are located to the top right of the invoice creation screen.

That's it!

If you have any issues, please feel free to contact our Support Team.



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